Pre Job Info:
The customer was experiencing problems operating the column in a stable manner. The column had been scanned the previous year, thus providing baseline data for comparison.
The most recent scan plotted in red, revealed that the tower had suffered extensive damage to trays 2 through 13. The damage was easily identified, especially when compared to the blue profile showing normal operation a year earlier.
Knowing which trays were in need of repair, the customer was able to pre-order tray parts and arrange to have sufficient labour on hand in order to minimize their downtime.
The customer was soon back operating profitably again.